Refund policy

Return & Refund Policy — Level Up Luxury

We want you to love your purchase. If something isn’t right, here’s how returns work:

Eligibility

• Returns accepted within 7 days of receiving your item

• Item must be unworn, unwashed, and in original condition

• Tags must be attached

• Receipt or proof of purchase required

Non-Returnable Items

• Sale items

• Custom / made-to-order items

• Undergarments

• Items damaged through misuse

Exchanges

If the item is available, we can exchange it for a different size or color.
If not available, store credit may be issued.

Refunds

Once we receive and inspect the item, we will notify you of approval or rejection.
Approved refunds will be issued to your original payment method (processing times vary).

Return Shipping

Customer is responsible for return shipping costs unless the product arrived damaged or incorrect.

Damaged or Wrong Item

Contact us within 48 hours of receiving your order and we will take care of it immediately.

Contact support: james@shoplevelupluxury.com